Questions & Answers ............
Q.How much do MySBoutique charge for delivery?
UK - This includes ALL Uk destinations, including the highlands & Islands, Jersey, Shetland,Orkney and all others with UK postal code. Please see postcode exclusions below which applies to NEXT Day delivery only.
Shipping is FREE in the UK Over £30
Super Saver UK Shipping is £1.95 3-5 working day service
Standard Delivery is £3.95 - This is a 1-3 working day service.
Next Day UK Shipping is £6.95 - Order Before 2pm Weekdays
Europe & The Republic Of Ireland Is £6.95
Rest of World £12.95 This includes the USA, AUSTRALIA, CANADA, RUSSIA, UAE
Q. Do You Accept Returns?
Yes, we certainly do. RETURNS POLICY In the unlikely event you are not happy with your purchase you may return it for a refund or exchange within 14 days of receiving the original order.
All items must be unworn, in a resalable condition, with all tags still attached and in the original packing. All returns are inspected.If the returned goods are found to be faulty, defective, or not the ordered product, we will refund the total cost of the item plus the original postage. We unfortunately do not refund postage if a buyer has changed their mind or if the item does not fit.
We do offer exchanges, you will need to return the unwanted item to us for processing first. Once received we will contact you to arrange an exchange. If you wish to return an item, simply email us [email protected] quoting your order number and we can provide you with all the info you need.
Q. What Happens Once My Order is Placed ?
Order before 2pm for SAME DAY Dispatch - Monday to Friday, all orders placed on Sat & Sun will be dispatched on a Monday.
We will package your items to our own boutique standard, the estimated delivery date for your beautiful new things will be in your Order Confirmation email – please allow until this date for your order to arrive.If you have requested a tracked service then the tracking number will be send with your dispatch email, if this date has passed or you are unable to track your order by clicking here please contact us for assistance [email protected]
Q. How can I pay for my order?
We currently accept the following payment methods via our website: All major debit and credit cards including Visa, Mastercard, Maestro, Visa Electron and also PayPal & Paypal credit. You do not need to have a paypal account, simply select 'checkout as guest' All payments are processed securely, we do not save or see any payment information, no details are stored.
Q. Where Can I find Your Size Guide?
We sell products from various brands and manufacturers. Sizing, therefore, can vary from one item to another.
All items pictured will give a clear description of the item and also what size the model is wearing. If you need any measurements, let us know & we will be more than happy to measure an exact garment for you.
Our size guide, all our dresses are made in the UK & generally true to size.
Bodycon dresses that have a stretch are measured as the fabric falls & does not include the stretch of the fabric.
Where length is stated, this is generally measured from the hip for a more accurate measurement, again if you have any questions let me know.
As we stock items from various suppliers the graph below is to be used as a guide and may vary slightly, for exact measurements get in touch and we will personally measure the dress for you.
You can choose NEXT DAY UK delivery @ the checkout, if ordered before 2pm your order will arrive the next working day unless in the highlands & islands included within the below postcodes.
We offer UK DELIVERY to the following postcodes. We unfortunately can not guarantee UK Next Day Delivery, Saturday Delivery and Sunday Delivery to these areas: AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BT, FK17, FK18, FK19, FK20, FK21, FK22, G83, GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV55, IV56, IV6, IV7, IV8, IV9, JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH19, PH20, PH22, PH23, PH21, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR25, TR25, ZE1, ZE2, ZE3..