We are here to help. If you need anything at all please get in touch: Email us [email protected]
Alternatively have a look at our most frequently asked questions listed below for immediate assistance.
Questions & Answers ............
Q.How much do MySboutique charge for delivery?
Delivery is £3.95 in the UKAll orders received before 2pm Mon-Fri are dispatched the same day using tracked delivery methods.
Q. Do You Accept Returns?
Yes, we certainly do. RETURNS POLICY In the unlikely event you are not happy with your purchase you may return it for a refund within 14 days of receiving the original order. All items must be unworn, in a resalable condition, with all tags still attached and in the original packing. All returns are inspected.If the returned goods are found to be faulty, defective, or not the ordered product, we will refund the total cost of the item plus the original postage. We unfortunately do not refund postage if a buyer has changed their mind.
Unfortunately we do not offer exchanges. You will need to return the unwanted item to us for processing first and then you should place a new order. If you wish to make a return please contact us for a returns form.
Q. What happens next?
We will package your items to our high boutique standard, the estimated delivery date for your new shiny things will be in your Order Confirmation email – please allow until this date for your order to arrive.If you have requested a tracked service then the tracking number will be send with your dispatch email, if this date has passed or you are unable to track your order by clicking here please contact us for assistance [email protected]
Q. How can I pay for my order?
We currently accept the following payment methods via our website: All major debit and credit cards including Visa, Mastercard, Maestro, Visa Electron and also Paypal credit. You do not need to have a paypal account, simply select 'checkout as guest' All payments are processed securely, we do not save or see any payment information, no details are stored.
Q. Where Can I find Your Size Guide?
We sell products from various brands and manufacturers. Sizing, therefore, can vary from one item to another. As a general guide please see below UK sizing chart All items pictured will give a clear description of the item and also what size the model is wearing.
See below size guide for reference:
We offer STANDARD UK DELIVERY to the following postcodes. We unfortunately can not guarantee UK Next Day Delivery, Saturday Delivery and Sunday Delivery to these areas: AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BT, FK17, FK18, FK19, FK20, FK21, FK22, G83, GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV55, IV56, IV6, IV7, IV8, IV9, JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH19, PH20, PH22, PH23, PH21, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR25, TR25, ZE1, ZE2, ZE3..