Delivery & Returns Information
RETURNS POLICY We want you to love your purchase, if for some reason it's not for you, you may return it for a refund or exchange within 14 days of receiving the original order.
Please Note* After notifying us that you wish to return your product, you then have 14 days to return the goods. Returns received after 14 days will NOT be accepted
Contact us to arrange a return by emailing [email protected]
Our returns process is simple & easy we aim to please.
All items must be unworn, in a resalable condition, with all tags still attached and in the original packing. All returns are inspected.If the returned goods are found to be faulty, defective, or not the ordered product, we will refund the total cost of the item plus the original postage. We unfortunately do not refund original postage costs if a buyer has changed their mind or if the item does not fit.
We do offer exchanges, you will need to return the unwanted item to us for processing first. Once received we will contact you to arrange an exchange. If you wish to return an item, simply email us [email protected] quoting your order number and we can provide you with all the info you need.
Simply email [email protected] to arrange a return.
Please note: Our returns service is fully flexible within 14 days of receiving your order, unfortunately, we are unable to accept return requests after 14 days of receipt.
ALL orders received before 2pm weekdays are dispatched the SAME DAY from our offices in Ashington, Northumberland. Orders placed on Sat, Sun & Bank Holidays will be dispatched the next working day.
How long will it take for my goods to arrive?
We're based in Ashington, Northumberland - Orders placed before 4pm weekdays can be collected as soon as the same working day.
Shipping is FREE in the UK Over £30
Standard Delivery is £3.95 - This is a 1-3 working day service.
Next Day UK Shipping is £6.95 - Guaranteed Next working day before 1pm.
Europe & The Republic Of Ireland Is £6.95 & takes approx 3-5 working days.
Rest of World £12.95 - Shipping times vary, please contact us with the country you reside in & we can give you a delivery estimate.
Feedback & Reviews
Check out all our client reviews here
Can't wait to wear this & the packaging was lovely. Nice touches go a long way Thank you xby Marianne, Inverness
Thank You Shona! I love this dress, gorgeous lace and the sleeves look amazing xxxxxxxxxxxx.by Steph, Wiltshire